Chat Insights
Chat Insights — Analyze Your Chat Agent’s Customer Conversations
Know what your customers ask.
The Agent Viewer pulls your chat agent session logs and analyzes sentiment and topics so you see what customers really want.
Who it’s for
Who this is built for
Shops running the Virtual Marketer chat agentLearn from real customer conversations instead of guessing.
Product & content teamsFrequent questions reveal what information your product pages are missing.
Product demo
Inside the product
“Do you have the jacket in XL, and is it waterproof?”
😊 positive
Topic: availability
Topic: product features
Insight
Simulated preview with example data – no real accounts or server calls.
Business value
What you get
Full session transcripts
Sentiment & topic analysis
Spot gaps in your catalog and content
How it works
How it works
- Open the viewer.
- Pick a session.
- Read the analysis.
FAQ
Frequently asked questions
Where do sessions come from?
From your Virtual Marketer chat agent deployment.